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Delivery or Return Conditions

Delivery

Metropolitan France, Belgium, Monaco and Andorra

  • free home delivery in 2-4 working days

  • delivery to relay point in 2-4 working days

  • Paris (75) only: express delivery by electric bike, the same day

    • allow a few hours including order preparation time and shipping

    • price: approximately €10-20 depending on distance, price calculated automatically when placing the order with our partner Stuart

    European Union, Switzerland

    • free home delivery in 3-5 working days

    Overseas France

    • home delivery in 5-10 working days

      • price: 20€ or free from 300€ of purchase

      International (all other countries, including USA and China)

      • home delivery in 5-10 working days

        • price: 20€ or free from 300€ of purchase

      Return, Exchange or Refund

      In mainland France or in the European Union:

      Deadline : You have 14 days after receipt of your order to initiate a return or exchange.

      Condition of the items: Returned products must be in their original packaging, with their labels and in perfect condition for sale.

      Refund: If a refund must take place, it will be made within 14 days of receipt of your package, by the original means of payment, provided that the return meets the criteria set out above. You will be notified by email of the refund of your order.

      Fees: A flat rate of €10 per return is charged, except in the event of a size change.

      Return procedure:

      1. Sign into your account

        1. Click on the profile icon in the store navigation or click on the following url https://shopify.com/68407886090/account

        2. Enter the email with which you placed the order

        3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

        4. Return to the online store, then enter a six-digit verification code.

      2. Click on the order for which you wish to request a return.

      3. If your order has more than one item, select the items you want to return.

      4. Select a reason for return and add a note for the store.

      5. Click Request a Return. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label.

        In the case of a size change request, no fees will be charged to us, neither for the return nor for the sending of the new item.
        In the case of a refund request, once the product has been returned and checked, you will receive a refund, deducted from the flat rate of 10€ for return costs.

      6. If there is a problem, send us an email to contact@waste.paris with your order information.

      Outside mainland France or the European Union:

      The conditions for mainland France apply to returns. Returns or exchanges outside France or the European Union will be invoiced at cost price.