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Need help? - FAQ
On an order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
In mainland France or in the European Union:
Deadline: You have 30 days after receiving your order to initiate a return or exchange.
Price: Returning one or more items is free, up to one return per customer. After that, the return will be charged €10 per shipment.
Condition of items: Returned products must be in their original packaging, with their labels and in perfect condition for resale.
Refund: If a refund is due, it will be issued within a reasonable time of receipt of your package, using the original payment method, provided the return meets the criteria set out above. You will be notified by email of the refund for your order.
Sale or Discounted Items: We accept size changes within 30 days of the customer receiving the package. However, no refunds are possible on sale or discounted items.
Return procedure:
- Log in to your account at https://account.waste.paris/ with the email address you used to place your order. Follow the login instructions.
- Click on the relevant order and select one or more items you wish to return.
- Select a reason for return and add a note for the store if necessary, then click Request a Return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label (addressed to 65 rue d'Amsterdam, 75009 Paris, France).
If you have any problems, please email us at contact@waste.paris with your order information.
Outside mainland France or the European Union:
Returns or exchanges outside of France or the European Union are possible under the conditions and procedure above. However, the return costs as well as the shipping costs of the new item(s) will be borne by the customer.
About our products
We strive to produce as close as possible to our main market: France. This is why our production is exclusively European: France, Portugal, and Poland. Each country has its own historical specialty. We prioritize France when production costs allow.
We use only natural materials: cotton, linen, leather, and viscose. They come either from dormant stocks of major French luxury brands or from recycled materials. We work primarily with Nona Source, a subsidiary of the LVMH group, which is part of LVMH's environmental strategy to revolutionize sourcing and promote the circular economy.
Dormant stocks, also called dead stocks, are made up of rolls of fabric of various sizes, sometimes barely used, sometimes residual, which remain stored without use in the warehouses of brands and suppliers. Several factors explain this situation: initial excess production by brands to anticipate unforeseen events in the manufacturing process, economic motivations, last-minute order cancellations, and various defects such as unsuitable colors or patterns exclusive to a brand.
We are a young brand, determined to offer fashion that is environmentally friendly and waste-free. Our approach is to produce exclusively with existing materials. Not all labels or certifications are rigorous in their award criteria, and those that are remain very expensive for a young brand like ours. Our approach allows us to reduce our environmental impact by 80% compared to the fashion industry.
We currently offer sizes ranging from 34 to 40/42. We strive to make as many sizes as possible available within certain constraints.