Return, exchange or refund

Return, Exchange and Refund Conditions

In mainland France and the European Union:

Returns:

Return period: You have 14 days after receipt of your order to initiate a return.

Return costs: Items must be sent in their original condition and packaging. We cover the return costs within 14 days following the date of receipt.

Condition of items : Returned products must be in their original packaging, with their labels and in perfect condition for resale.

Return refund: The refund will be made within 14 days of receipt of your package, by the original means of payment, provided that the return meets the criteria set out above. You will be notified by email of the refund of your order.

Trades :

Exchange period: You have 14 days after receipt of your order to initiate an exchange.

Exchange fee : Items must be sent in their original condition and packaging. We cover the exchange costs within 14 days following the date of receipt of the first shipment.

Condition of items : Returned products must be in their original packaging, with their labels and in perfect condition for resale.

Return procedure:

  1. Send us an email to contact@waste-store.com
    1. use the email address on your purchase to identify yourself
    2. indicate the associated order number
    3. in the subject of the email indicate “return item waste”
    4. clearly indicate if you would like a return or exchange
    5. in the case of an exchange indicate the item and the desired size
  2. A confirmation email will be sent to you once we have processed your request
    1. for a return we will send you a prepaid label to print at home or directly at the post office
    2. the return package will be dropped off at the post office with the label correctly printed and stuck
    3. In the case of an exchange request we will keep you informed if the desired size is unavailable. we will then wait for your confirmation to send you a return label
  3. A confirmation email will be sent to you when the refund or exchange is processed

In mainland France and the European Union:

Unfortunately, we do not allow returns or exchanges outside of France or the European Union at this stage.